Verify what is the username being typed in at the PCoIP Client window

But this is an internal Apple OS mapping and the PCoIP client does not have access to that layer of translation, so we would only accept the true user ID.

For a mac system, once the password is created, the user can use both Alias or user ID to log in. Alias is more user-friendly but what OSX does is translate the Alias to the true User ID during login (which is transparent to the user).

Alias is something Apple asks a user to enter when they set up credentials, like a friendly name, e.g., 'John Doe'.

User ID is the true login ID for a user to a login system, e.g., jdoe.

Then you can directly PCoIP connect to the macOS agent without establishing a session first using VNC.ĭuring login, Alias used instead of true login ID instead of user ID Or correct the Keychain access by installing the proper certificate so that whenever the macOS agent gets rebooted it wont prompt anymore.

We need that to happen in order to have an active console session from the macOS otherwise if you connect using PCoIP software client right away you will get the 6405 error.Įither click Cancel and close the VNC session (DO NOT LOGOUT) then reconnect back using PCoIP software client The workaround for now is to connect temporarily with VNC.

Certificate error with teradici pcoip